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Return Policy

 

Refund/Return Policy:

Original sales receipt must accompany returns.

We accept returns for exchange or refund 30 calendar days from the date of delivery of the product. At our sole discretion after 30 calendar days, we will offer an exchange or store credit only. Items must be in "new, unaltered and unused condition". Definition of new, unaltered and unused condition is:

• without showing signs of wear or damage in any way;

• within 30 calendar days of the delivery date (after 3 calendar days no returns are allowed)

• must not be a special order or a custom order [Special or custom orders mean art, collectible, specific machinery, or products that are not standard consumer oriented]

• unless item contains a special part or order then it cannot be returned or has a different return policy time period other than that 30 days noted in that item's particular item description.

 

If an item is received damaged or is incorrectly shipped by us please contact Customer Support immediately. Items that are defective and shipped from us or items that you did not order but received from us will qualify for store credit or a cash refund.

 

Refunds are contingent upon inspection of item(s) once we receive it.

 

There is a 15% restocking fee for returned items that are not being exchanged and are not defective. Again you MUST contact us within 3 days if you intend to return ANY item back to us. Items returned to us AFTER 3 days and WITHOUT first contacting us, will NOT be refunded.

 

Customer is responsible for all return shipping costs to the warehouse of origin unless seller states otherwise.

We thank our customers and appreciate their patronage.

OCEANSMALL
Ocean Millenium Trust Inc
1800 JFK Boulevard 3rd Floor
Philadelphia, PA 19103
800-793-7620

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